Returns & Exchanges

At Ashgrove Cheese, we take immense pride in the quality of our craft dairy; if your order arrives damaged or fails to meet our premium standards, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for quality concerns reported within 48 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging immediately upon arrival if there are any signs of damage, spoilage, or errors in your order.

• 2.
  Contact Our Creamery

  Email our customer service team at [email protected] with your order number and the photos of the affected items.

• 3.
  Quality Assessment

  Our quality control team will review your claim within 24 business hours to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will dispatch a fresh replacement or process your refund to the original payment method, ensuring you are not left without your favorite cheese.